Parts Advisor - Reading

What you will do

Main Duties include (training will be given)

• Promote the benefit of Volvo parts and service at all times.
• Ensure Customer orders are taken and supplied to the correct specification.
• Ensure that parts required for customers are picked and allocated to the correct delivery route(s).
• Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
• Ensuring that all goods received are checked and binned (located) accurately.
• Ensure that invoices/credits are properly and accurately raised for goods supplied or returned.
• Ensure warranty claim, VCM, IBT (inter Branch Transfers) and special claims are reconciled correctly.
• Ensure the accuracy of perpetual inventory stock counts.
• Documenting and reporting the condition of parts received notifying any relevant party of damage or concerns.
• Inspecting old units or parts returned for credit and reporting damaged or unsuitable items to the Parts Manager.
• Ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed.
• To maintain a good standard of housekeeping within the Parts department.
• Working as a team player, flexible and helpful ensuring support for both colleague and customer.
• Carrying out weekly stock checks at Customer premises.
• May be required to support early and late shift workshop parts (as and when required).

Who are you?

We would like you to have:

There are some essential components needed for this job

• strong customer orientation with the ability to work in an organised & methodical manner in a fast moving environment.
• You will have good communication skills and be able to modify your approach in specific circumstances to ensure a positive outcome. With proven negotiation skills and experience of selling techniques, you will be a team player with a flexible and positive approach.
• Previous experience in a similar role is ideal but not essential as training and support will be provided. However, strong IT skills will be required.

What’s in it for you?

Benefits:

• Generous Pension Plan
• Health cash plan = access to dental insurance
• 25 days holiday raising with service to 30 days + bank holidays
• Employee savings and retail discounts
• Enhanced Maternity/Paternity scheme
• Access to Credit Union Savings Scheme
• Ignition, our electric vehicle salary sacrifice scheme
• Cycle to work scheme
• Career development opportunities, along with training plans managed through our inhouse Technical training team.
• Support for you and your family through an online Wellbeing centre